Return Policy

  • Authorization must be obtained from the factory prior to returning any merchandise.
  • Authorization must be in writing (Returned Goods Authorization).
  • Only standard items are considered for return.
  • Factory authorized returnable items are subject to a 40% of restock fee  for the term of original RGA (30 days past shipment date).
  • However, all product restock fees and return consideration are variable and are determined based on resale potential, frequency of purchase, quantity ordered, and condition.
  • Order cancellation consideration is also variable and is determined based on resale potential, frequency of purchase, and where the unit may be in the manufacturing process. Cancellation fees may apply or the order may not be cancellable.
  • If your product arrives damaged, please contact the carrier that delivered your shipment within 24 hours of receipt to report damage. Please contact the carrier before contacting AMPS Supply.
  • Items will not be accepted for return after 30 days past the shipment date.
  • Merchandise must be returned to the factory within 30 days from the date of issue of the Returned Goods Authorization or will be void thereafter.
  • No special products or products that were subject to an approval drawing are eligible for return unless sent to the customer as the result of an error at the factory.
  • All returns must be sent back using the specified carrier when AMPS Supply is responsible for the return freight. If the stated carrier is not used, the return will be accepted at the customer’s expense.
  • All returns must have the Returned Goods Authorization paperwork prominently displayed on the largest package. Mark the Returned Goods Authorization Number on all other packages.
  • Some items are non-returnable, such as special orders of material that we do not carry in stock, customized items, cut wire, or generators.
  • All claims for loss, damage, or delays in transit are to be transacted by the consignee directly with the carrier.
  • Claims for shortages, corrections, or deductions must be made within Five (5) days after receipt of material.
  • Returned merchandise must be in resalable condition and in the original factory packaging.
  • Credit will not be issued for any portion of the merchandise that is not considered resalable.
  • AMPS Supply reserves the right to charge refurbishing fees, if necessary, to bring returned product to like new resalable condition.
  • AMPS Supply reserves the right to inspect all returned merchandise and issue final determination as to its condition.
  • AMPS Supply reserves the right to refuse credit for returned product damaged as a result of improper customer packaging.
  • It is AMPS Supply’s discretion whether to replace, repair, or issue a credit for non-conforming products.
  • Warranty verification will be determined by a technical validation of the product once the “non-conforming” item is received by our factory.
  • Material shipped to AMPS Supply without authorization will be refused and returned to customer at the customer’s expense.