Return Policy

AMPS Supply Return Policy

Last Updated: October 12, 2026

Before You Start

Because AMPS Supply sources equipment directly from the manufacturer, most returns are handled through the manufacturer’s factory return process rather than a simple in-house exchange. That means a few extra steps compared to a typical retail return but we’re here to walk you through it and handle the coordination on your end.

If you ever have a question about whether something qualifies for return, just reach out to us first at habibullah@ampssupply.com or (313) 900-1238 before sending anything back.

1. Getting a Return Authorized

Nothing should be shipped back without authorization first.

• Every return needs to be approved in advance and documented in writing through a Returned Goods Authorization (RGA).
• Only standard, catalog items are eligible for return. Special-order items, custom items, or anything built from an approval drawing are not returnable, unless the item was sent to you in error.
• Returns must be requested and completed within 30 days of your shipment date. Once that window closes, the item can no longer be returned.
• Once an RGA is issued, the merchandise needs to reach the factory within 30 days of the RGA date, or the authorization becomes void.

To start a return, contact us with your order number and the reason for the return, and we’ll help get an RGA issued.

2. Restocking Fees & Order Cancellations

• Approved returns are generally subject to a 20% restocking fee.
• That said, the exact restocking fee and whether a return is accepted at all can vary depending on things like the item’s resale potential, order quantity, how often it’s ordered, and its condition. We’ll let you know the specifics for your situation before you send anything back.
• Order cancellations work similarly: whether a cancellation is possible, and whether a fee applies, depends on factors like where the order is in production, resale potential, and quantity. In some cases, a flat cancellation fee may apply in addition to other charges, particularly for repeated cancellation requests. We’ll always communicate any applicable fee to you directly by email, invoice, or order confirmation before it’s charged.

3. Shipping Damage & Shortages

• If your order arrives damaged: contact the delivering carrier directly within 24 hours of receiving your shipment to report the damage before reaching out to us. The carrier is responsible for handling transit damage claims directly with you as the recipient.
• If something’s missing or incorrect: claims for shortages or order discrepancies need to be reported within 5 days of receiving your shipment.

4. Shipping the Return

• If we’re covering the cost of return freight, the return must go out using the carrier we specify. If a different carrier is used instead, the return shipping cost becomes your responsibility.
• Every returned package needs the RGA paperwork clearly visible on the largest box, and the RGA number written on any additional boxes in the shipment.
• Only the items actually listed on the RGA will be accepted anything extra sent along won’t be processed as part of that return.
• If a return shows up at a different location than the one listed on the RGA, a $50 re-routing fee applies.
• Anything shipped back without an RGA number will be refused and returned to you at your expense.

5. Product Condition & Credit

• Returned items need to be unused, in resalable condition, and in their original factory packaging.
• No credit will be issued for any part of a return that isn’t in resalable condition.
• If a returned item needs to be refurbished to reach like-new condition, a refurbishing fee may apply.
• All returns are inspected upon arrival at the factory, and the final determination of the item’s condition is made at that point not before.
• If a returned item is damaged because of how it was packaged for return, credit may be denied.
• Issuing an RGA is simply part of the returns process it doesn’t mean liability or responsibility has been accepted for the item, and it doesn’t waive anyone’s right to make that determination later.

6. Defective or Non-Conforming Products

If a product isn’t working as it should, let us know and we’ll help coordinate next steps. Whether the resolution is a replacement, repair, or credit is determined once the item is received and technically evaluated at the factory that evaluation is what confirms whether it’s actually a warranty issue.

7. Questions & Assistance

If you have any questions about a return, a cancellation, or anything else in this policy, reach out to us directly:

AMPS Supply
Email: habibullah@ampssupply.com
Phone: (313) 900-1238